Password problems? Read this!

Please be aware that filling out the syllabus does not mean you are enrolled in the course. You must complete all the registration steps in order to be enrolled in a course.  The first step to completing enrollment is filling out the admissions application.  The first time you register at the college you must complete the online orientation area for step two. You must then go into the registration area and see if there is room left in the course you wish to add. AGAIN, Filling out the syllabus will not enroll you in the course.

Your username for the online course area is the B number assigned to you during the registration process.  Your password for the online course area is the B number assigned to you during the registration process. Both your username and password are the same. You cannot change your username and password for the online course area.

Problem One

Are you entering your username with a capital B and then the eight numbers ?

Correct Example:

B00153468 (this is not your username -- it is an example of a username entered correctly with a capital B and then eight numbers)

Problem Two

Are you putting your B number in both the top and the bottom box? 

Problem Three

Are you sure you are trying to access the section you enrolled in?  Who is your instructor? 

Example:

We are offering four sections of CBIS 1:

One class started in August and the instructor is Mr. Kellenberger.
One class started in September and the instructor is Mr. Batarseh
Two classes start in October. The first section is with Mr. Batarseh and the later section is with Mr. Haenelt.

Ok, so how do you tell which class you are enrolled in?  Find your registration confirmation paper and look at the section number and instructor, or go to http://bcregweb.barstow.edu/, log in and check your enrollment. Have you been trying to get into the wrong class?  If so, you now know why you can't get in!

Ok, so you checked your registration and you are not enrolled in any of the class sessions?  At this point you need to finish your enrollment.  If you don't know how to do this email admit@barstow.edu (excluding weekends or holidays) and they will help you through the registration process.  You need to be aware that you may not be able to enroll in a course if it is already full or the registration period has passed.

Problem Four

Are you putting spaces in the B number?  Remember the B number is the letter B with eight numbers and no spaces.  Also check to make sure you are not switching the order of the numbers.

Quickest Solution:

Find your B number using the registration system. 

Click the link below:

https://bcregweb.barstow.edu/pls/prod/twbkwbis.P_WWWLogin

click Need to find my BCC ID

Fill out your SSN, or your last name, First name, Middle Initial, Birth Month, Birth Date, and Birth Year.

Click Submit Information

Final Solution:

Use the Final Solution only when all other attempts have failed. Remember the Instructional Technology staff cannot give out B numbers, and will direct you to the link above to confirm your B number. Students calling the Instructional Technology Center must already know their B number in order to receive any assistance with a password problem. 

If you have completed all the steps above -- confirmed your enrollment -- and you still can't get into your course, then you can email techhelp@bcconline.com to get help from the Instructional Technology Staff. Remember that if you do not give all the information below in your email, the support staff will not be able to help you.

Password Problem Form

What is your name? 

What is your email address? 

What class are you enrolled in?

what is your teacher's name?

What is your full name?

What is your username? (Hint: it is your B number)

What is your password? (Hint: it is your B number)

When did you enroll?

Type the following into your email.

I have confirmed my enrollment by going to http://bcregweb.barstow.edu/ and know that I am enrolled in the course I am attempting to enter. I am using the correct B number and I am capitalizing the B. I have waited forty-eight hours since I enrolled. I realize classes are not available until the weekend before the class starts and I am not attempting to access a course which is not available yet.

You will receive a reply to your email within 24 hours (excluding weekends and holidays).  It is to your benefit to double check your enrollment if your username and password are not working, as the registration period for these class is over soon after the class begins.